Order Processing and Shipping

Q: How long does it take for my order to ship?
A: Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). After shipping, we will send tracking information. For detailed information on shipping range, fees, estimated delivery times, and exception handling, please refer to our “Shipping Policy” page.

Payment Failure
Q: What should I do if my payment fails?
A: If you encounter payment failure during checkout, please try the following steps:

1. Check billing information: Ensure that your billing address, credit card number, expiration date, and CVV code are entered correctly. Incorrect billing information may cause the payment to fail.

2. Check account balance and limits: Ensure that your payment account (e.g., credit card, debit card, or e-wallet) has sufficient balance and has not exceeded the payment limit.

3. Try another payment method: If payment fails, try using a different payment method (e.g., another credit card or e-wallet).

4. Contact your bank or payment provider: If the payment details are correct and the balance is sufficient, but payment still fails, contact your bank or payment provider to check if there are any restrictions or issues blocking the payment.

5. Try again later: Sometimes, payment failure can be caused by temporary network issues or payment processing delays. You can try completing the payment later.

6. Contact us: If the above methods do not resolve the issue or you need further assistance, please contact our customer support team, and we will provide support as soon as possible.

Payment Security Statement:
All payments are securely processed through Stripe. We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Your payment process is secure and reliable, and we do not store your payment card information.

Shipping Range
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Currently, we only support shipping to the United States, Canada, Australia, and Europe (select countries/regions). If your country/region is not listed at checkout, we do not support shipping to that area. For detailed information on shipping range, fees, estimated delivery times, and exception handling, please refer to our “Shipping Policy” page.

Shipping Times
Q: How long will it take to receive my order?
A: Delivery time depends on the shipping method and destination you select at checkout. Estimated delivery times (business days, excluding weekends and holidays) are as follows:

• United States: 3–7 business days

• Canada: 5–10 business days

• Australia and Europe (select countries/regions): 7–15 business days
  Please note: Shipping times are estimates and may be affected by weather, customs, or carrier issues. For more detailed information on shipping range, fees, available shipping methods, and customs/tax information, please refer to our “Shipping Policy” page.

Return & Exchange Window
Q: What is the return and exchange time limit?
Please initiate a return or exchange request within 30 days of receipt. If more than 30 days have passed, we may not be able to process your return or exchange.

Return & Exchange Policy
Q: What is your return and exchange policy?
You may submit a return or exchange request within 30 days of receiving the item. To ensure the item can be resold, the returned item must be unworn, unwashed, free from odors, stains, and damages, with intact tags (if applicable) and original packaging (if applicable). If you use our prepaid return label, we will deduct a $10 return label fee from your refund. If you choose to return the item on your own, you will be responsible for the shipping fee (unless the error was on our part or the item is defective). For more details on non-returnable items, refund processing times, and return procedures, please refer to our “Return & Exchange Policy” page.

How Long Does It Take for Refunds?
Q: How long does it take to process a refund?
A: Once the return is accepted, we will initiate the refund within 1–3 business days. The bank/payment service provider typically processes refunds within 5–10 business days. Please refer to our “Return & Exchange Policy” page for more details.

How to Contact Customer Service
Q: How can I contact customer service?
A: You can reach us at +1 (235) 202-2434; info@modearo.com; or visit our “Contact Us” page.

Order Modification/Cancelation
Q: Can I modify or cancel my order after placing it?
A: If the order has not been processed or shipped, you can contact us via email or phone for modifications. Once the order has shipped, we cannot modify it. You can initiate a return following our refund policy after receiving the item.

Customs Duties
Q: Do I need to pay customs duties or import taxes?
A: Yes, your order may be subject to customs duties and import taxes depending on local customs regulations. If the checkout page does not indicate that taxes are included, these charges will be the responsibility of the recipient.

Discounts and Promotions
Q: Are there any discounts or promotions?
A: We offer periodic promotions. We recommend subscribing to our emails or checking our announcements for the latest updates.