Scope of Application
This policy applies to orders placed on this website and shipped to addresses in the United States, Canada, Australia, and Europe (select countries/regions). The available shipping countries/regions are based on the options displayed at checkout. For detailed rules on shipping range, fees, available shipping methods, estimated delivery times, and exception handling, please refer to our “Shipping Policy” page.

Return Window
Please initiate a return/exchange request within 30 days of receipt and ensure the return package is delivered to the carrier and scanned. If more than 30 days have passed, we may not be able to process your return or exchange.

Return Conditions
Items eligible for return/exchange must be:

• Unworn, unwashed, undamaged, unaltered

• Tags intact

• Packaging boxes must be placed in an outer box for return; damaged or tagged packaging boxes may be rejected.

How to Initiate a Return

1. Log in to your account to initiate a return or contact us via email (please provide your order number).

2. Once approved, use the provided return label to send the item back.

3. Properly package and ship the item. We recommend retaining proof of shipment.

4. Upon receipt of the return, we will inspect the item and process the refund/exchange.

Return Label Fee
If you use our provided return label, a $10 fee will be deducted from your refund or paid by you.
If you choose to return the item on your own (if applicable), the shipping cost is your responsibility, and we recommend using a trackable service.

Return Address
All returns must be sent to the address provided in the RMA (Return Merchandise Authorization). Returns without authorization may be rejected. The return address is: 3440 DE PAUL LN, STE 208, BRIDGETON, MO 63044, USA.

Exchange Rules
Exchanges for a different size of the same item are supported (subject to availability).
If you choose to exchange, we will charge an $8 reshipping fee, and the exchanged item will be shipped after the return is reviewed.
We will arrange reshipping once we confirm the availability and payment of the shipping fee. The shipping cost for exchanged items is covered by us (only in cases of quality issues or shipping damage).

Non-Returnable Items
The following items are non-returnable and non-exchangeable:

• Items with visible signs of wear, washing, or odors (perfume/smoke, etc.)

• Stains (cosmetics/food, etc.), pet hair

• Items damaged due to modifications, mishandling, or improper packaging

• Orders signed for after the 30-day window

• Any items marked as “Final Sale/Clearance”

Chargeback Terms

1. How do we handle chargebacks?
   If you dispute a product or service and choose to initiate a chargeback through your bank or payment platform, we recommend you first communicate with our customer support team. We are committed to resolving the issue within 5-10 business days. If the issue is not resolved through communication, you may consider initiating a chargeback.

2. Conditions and Evidence for Chargebacks
   If you decide to initiate a chargeback request, you must provide the following information to support your request:

• Order confirmation details: Including your order number, product name, payment details, and any related confirmation emails or invoices.

• Shipping details: If applicable, provide the tracking number, courier company, and proof of delivery (if any).

• Customer support communication records: If you have communicated with our customer support, please provide the relevant emails or other communication records.

3. Chargeback Fees and Financial Responsibility

• Fee Responsibility: If your chargeback request is accepted by the bank or payment platform, you will be responsible for any chargeback fees and other potential costs. If the chargeback is deemed unjustified or does not comply with our return/exchange policy, we reserve the right to ask you to cover these fees.

• Refund Processing: If your refund request complies with the return policy, we will process the refund within 5-10 business days after receiving the returned item. Refunds will be issued through the original payment method.

4. Post-Chargeback Solutions
   We recommend you contact our customer support team before considering a chargeback. In most cases, we can resolve the issue through communication and coordination, preventing the need for a chargeback. If the chargeback request is in line with our policy, we will cooperate with the payment platform to provide the relevant evidence.

5. Legal Responsibility for Chargeback Behavior
   If we believe your chargeback behavior does not comply with our return/exchange policy, we reserve the right to pursue the related fees and losses. The chargeback costs will be borne by the customer, and we may take legal action to recover these fees.

Dispute Resolution
If you have any issues with the product or service, please contact our customer support team via email or phone first. We will make our best effort to respond and resolve the issue within 2–3 business days. If you need further assistance, we can offer refunds, exchanges, or returns.

Final Sale
The following items are typically considered final sale and are non-returnable and non-exchangeable (subject to the product page label, if applicable):

• Personalized/customized items, hats/beanies, lingerie, jewelry, masks, hair accessories, knitwear, mystery bags, clearance/discounted items, liquid products, items with more than 50% discount, items marked “Final Sale.”

Defective Items
If you receive a defective or damaged item, please contact us within 3 days of receipt, providing the order number and clear photos or videos. We will offer an exchange, reshipment, or refund based on the situation.

Refund Method and Timing
Refunds will be issued to the original payment method.

• We initiate refunds within 1–3 business days after the return is accepted.

• Banks/payment platforms typically process refunds within 5-10 business days.
  The overall duration may be affected by return shipping and inspection but typically does not exceed 30 days.

Order Modification/Cancelation
If the order has not been processed and shipped, you can contact us via email or phone to make modifications. If the order has already been shipped, we cannot modify it, but you can initiate a return following our refund policy after receiving the item.

Contact Us
Phone Number: +1 (235) 202-2434
Email: info@modearo.com

Customer Support Hours: 24/7 Customer Support Services
For assistance, please visit our “Contact Us” page.